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Contact Shop Pet Direct

Contact Shop Pet Direct tool

We reply within two business days.

Reaching our customer support team

We understand that custom pet keepsakes and memorial tributes carry deep personal meaning. Whether you have questions about selecting the best photograph, need advice on canvas dimensions, or want to check the delivery status of a recent gift order, our dedicated customer care team is here to assist you.

You can connect with Shop Pet Direct through our primary communication channels:

  • Email support: Reach our help team directly at [email protected].
  • Mailing address: Direct postal mail to our administrative office at 1752 Wilking Way, Shakopee, MN 55379.

We review messages and reply by email as soon as we can.

Inquiries we frequently assist with

Our customer support desk is ready to help you with any phase of your custom keepsake order:

  • Photo selection and file quality: Our upload tool automatically checks minimum pixel resolution when you select a photo. If you have questions about choosing a photo or product size before ordering, email us and we will be glad to help.
  • Order status and tracking: While automated tracking notices are emailed once items ship, we can help check production status or trace carrier progress. Review our shipping policy for transit estimates.
  • Damaged or defective arrivals: If an item sustains damage during transit or shows a manufacturing flaw, contact us within 30 days of delivery with photos so we can dispatch a free replacement under our returns policy.
  • Order changes and cancellations: Need to change or cancel an order after checkout? Email us right away with your order number. We can change or cancel an order only until Printful starts making it, which can be within a few hours.

For comprehensive answers regarding care guidelines, photo resolution, and material specifications, explore our detailed help center.